1. Information We Collect

We may collect personal information when you contact us, register for a program, complete a form, make an enquiry, subscribe to updates, or interact with our website.

This information may include:

  • Parent or guardian name
  • Student name
  • Email address
  • Phone number
  • Emergency contact details
  • Program booking or attendance details
  • Relevant health, medical, allergy, behavioural, or support information
  • Payment or invoice information
  • Photos, videos, testimonials, or feedback, where consent has been provided
  • Website usage information such as browser type, device information, pages visited, and general location data

We only collect information that is reasonably necessary for our programs, services, communication, safety, administration, and legal obligations.

2. How We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Process registrations and bookings
  • Communicate with parents, guardians, and participants
  • Deliver programs, activities, and events
  • Manage student safety, wellbeing, and emergency situations
  • Keep attendance, consent, and program records
  • Send important updates about programs or changes
  • Improve our website, services, and customer experience
  • Manage payments, invoices, and administration
  • Meet legal, insurance, reporting, and compliance requirements
  • Share marketing updates, only where appropriate or consent has been provided

3. Children and Young People

Because our programs may involve children and young people, we take extra care when collecting and handling their personal information.

Where practical, information about children and young people is collected from a parent or guardian. We may collect relevant information directly from a young person where appropriate, but only where it is reasonable and suitable in the circumstances.

Parents and guardians are responsible for providing accurate and up-to-date information that may affect a child’s safety, participation, health, behaviour, or support needs.

4. Health, Safety, and Medical Information

We may collect health, allergy, medical, medication, behavioural, or support-related information where it is needed to safely deliver programs and activities.

This information is only used for program planning, safety, supervision, emergency response, and related administration.

In an emergency, we may share necessary information with medical professionals, emergency services, staff, activity providers, or other relevant parties involved in protecting the participant’s safety and wellbeing.

5. Photos, Videos, and Testimonials

We may collect or use photos, videos, testimonials, or feedback for program records, website content, social media, promotional materials, or marketing purposes only where consent has been provided.

Consent may be withdrawn at any time by contacting us. If consent is withdrawn, we will stop using the material where practical. However, we may not be able to remove material that has already been printed, shared, published, archived, or distributed by third parties.

6. Website Cookies and Analytics

Our website may use cookies, analytics tools, forms, and third-party plugins to improve website performance and understand how visitors use the site.

This may collect limited technical information such as browser type, device type, pages viewed, time spent on the website, and general traffic data.

You can disable cookies through your browser settings, but some website features may not work properly.

7. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically, in cloud-based systems, website forms, email accounts, booking systems, accounting systems, or secure business records.

Access is limited to authorised persons who need the information for business, safety, administration, program delivery, or legal purposes.

8. Sharing Personal Information

We do not sell personal information.

We may share personal information where reasonably necessary with:

  • Staff, contractors, facilitators, or volunteers involved in program delivery
  • Emergency services or medical professionals
  • Activity providers or venues
  • Payment, booking, website, email, IT, accounting, or administration service providers
  • Insurers, legal advisers, or professional advisers
  • Government, regulatory, or law enforcement bodies where required by law
  • Any person or organisation authorised by a parent, guardian, or participant

We only share information where necessary and appropriate.

9. Overseas Disclosure

Some third-party systems, cloud platforms, website tools, or email services we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect personal information in line with this Privacy Policy.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or your child.

You may also ask us to correct information that is inaccurate, outdated, incomplete, or misleading.

To request access or correction, contact us using the details below. We may need to verify your identity before providing access or making changes.

11. Keeping Information Accurate

Parents, guardians, and participants should notify us as soon as possible if personal details, emergency contacts, medical information, allergies, support needs, or consent preferences change.

Accurate information helps us provide safer and more effective programs.

12. Direct Marketing

We may send updates, program information, newsletters, or promotional messages where you have provided your details or consent.

You can unsubscribe or opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We may still send important non-marketing communications about bookings, programs, safety, or administration.

13. Data Retention

We keep personal information for as long as reasonably necessary for program delivery, administration, safety, insurance, legal, accounting, and record-keeping purposes.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.

14. Privacy Complaints

If you have a concern about how we handle personal information, please contact us first so we can try to resolve the issue.

We will review privacy complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Contact Details

For privacy questions, access requests, correction requests, consent changes, or complaints, please contact:

Adventure Based Learning
Email: admin@adventurebasedlearning.com.au
Phone: 0437 181 589